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Welcome to SSACI
The Swiss-South African Cooperation Initiative is a public-private
partnership in development between the
Swiss and South African
governments and Swiss and South African companies.

It opens up
new pathways to employment for young
South Africans through
skills training and innovative
development projects.

Through SSACI, Swiss companies and the Swiss government have
together committed over R100'000'000 to skills development for
South African youths. Working alongside government and
partnering
with other development agencies, SSACI has developed
and implemented
projects that can be taken to scale for maximum
impact.



 


     
     
   
   

 

Description

Entry-level training of call-centre agents through a new programme accredited by the Services SETA

Duration

2,5 years, 2003-5
Lead Agency I-Fundi Development Solutions

Budget

  • R2'100'000

Outputs

200 youths trained, of whom 149 placed in employment
Salient lessons
  • The potential of the call centre industry to create decent work for new entrants has been over-rated in SA as many employers abuse the SETA learnership system as a source of cheap, temporary labour
  • Nevertheless, the industry can serve as a stepping-stone to better paid and more stable employment for youths with high levels of motivation and a readiness to learn new skills

Date added

2005-05-07

 

 

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